Best Ways To Improve Client Interaction

Client interaction is very crucial start before project management and securing leads.

Here are the few ways to improve client interaction

Engage With the Client

Engaging with the client means being personable. That doesn’t mean you have to go to his son’s baseball games and daughter’s wedding but show a genuine interest in what they have to say. Actively listen to the client and make small talk when not talking about the project. Your goal in this part of the game is become the client’s personal freelancer. You want to be his freelancer. You want the client to feel as if you care about them and hopefully you really do.

Empathize With the Client

By putting yourself in your client’s shoes, you’ll be able to identify problems and engage more with the client. Start thinking of them as humans instead of the means by which you feed your Apple addiction. When clients see you truly care they become more receptive, making it easier on you to make suggestions that get discussed instead of looked over.

Ask Questions

Any way you cut it, freelancers don’t ask enough questions. By asking questions, actively listening to the client, and empathizing or empathizing with client you gain buy-in and acceptance. The more intriguing and thought provoking your questions the more you will learn about your client and project. Of course, that will only lead to a great project, a happy client, and repeat business.

Be Humble

Practicing humility will set you apart from other freelancers without this valuable trait. The hardest part about being humble is if you think you are being humble, sadly you are not.

Be an Effective Problem Solver

When a client comes to us they have a problem. It could be that they need a website, search engine optimization, or branding. They have the problem and it becomes our job to solve it, effectively. By design we are a creative lot, so problem solving comes very easy for us. Strive for the simplest solution to the problem, as those have the highest success rate of client integration. As long as the problem is solved with the client’s well-being in mind, then the problem has been solved effectively.

Educate the Client

Does the client need to know how to call a php hook from within the loop in wordpress? No, but they will need to understand what they are paying for. Educate the client on the look of the design, explain some of the science behind end user psychology, or explain the major differences between the content management systems that you are trying to decide on. Like before, if the client can mentally invest into the project and design then less objections rise during the revision process. Don’t go into geek overload and explain color theory, even I can only handle that after a cup or two of coffee.

Million Dollar Treatment

If you have a great client on your hands or even if its a so-so client, it’s still miles beyond a “client from hell”. Let them know you appreciate them. During the project, give them a custom Twitter background that matches their final design, and early payment discount, or some other little freebie. It’s virtually no cost and clients love it! Also, giving them a shout-out on their social network of choice, sending them a thank you card after the project is over, or during the holidays goes a long way with clients. Who doesn’t like to be appreciated?

Have a Good Contract

Believe it or not, having the details of the project laid out in a clear and easy to understand format not only makes it easier on you, but also for the client. Contracts give the client a sense of security and give you an aire of professionalism. It takes some of the guess work out of the project. The client knows what’s expected of them and what’s expected of the designer. Plus, if for one reason or another, the whole project goes belly up then both you and the client have a course of action

Don’t Be Afraid to State Your Opinion

The hardest freelance lesson to learn is learning when to state your opinion. If the client is wrong about something say so. They will appreciate the honesty. Just be ready to point out the error and have a solution ready to go. There’s no sense in pointing out an error only to not have an effective plan of action. Don’t shoot holes in an idea, only to have nothing to patch it up with. Also be ready to admit when you are wrong should the client call you on something too.

Communicate

The best way to ensure client interaction is to communicate effectively. Following some of the suggestions given above will definitely put one on the straight-and-narrow. Be sincere. If you’ve done your job correctly then the little things that you have done (the suggestions of this article) will add up. In the end, its all about value added to the client and the project.